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Privacy policy

Your privacy is important to us and we care about it. This policy explains what we do with your personal data.

By agreeing to our use of cookies in accordance with the terms of this policy when you visit our website for the first time, you authorise us to use cookies each time you visit our website.

Collection of personal information

The following types of personal information may be collected, stored and used:

  1.  information about your computer, including IP address, geographical location, browser type and version, and operating system.

  2.   information about your visits to and use of this website, including the source of reference, length of visit, page views and website navigation paths.

  3.  information that you provide when you initiate contact via the website, such as your email address.

  4.  information you provide to subscribe to newsletters, such as your name and email address.

  5.  information you provide when using the website's services.

  6.  information generated when you use the website, including when, how often and under what circumstances you use it.

  7. information relating to anything you purchase, the services you use or transactions you make through our website, including your name, telephone number, address and email address.

  8. information that you share on our website with the intention of publishing it on the internet, including your username, your profile pictures and the content of your posts.

  9. information in any communication you send to us by email or via the website, including its content and metadata.

  10.  any other personal information that you send to us.

Before you disclose another person's personal information to us, you will need that person's consent for that personal information to be both shared and processed in accordance with this policy.

Use of your personal information

Personal information submitted to us via our website will be used for the purposes set out in this policy or on the relevant pages of the website. We may use your personal information for the following:

  1. to administer our website and business;

  2. to customise our website for you; to enable you to use the services available on our website;

  3. to send you goods that you have purchased through our website;

  4. to deliver services purchased through our website; to send you statements, invoices and payment reminders and collect payments from you;

  5. to send you commercial communications that are not for marketing purposes;

  6. to send you emails that you have specifically requested;

  7. sending our email newsletter to you if you have requested it (you can inform us at any time if you no longer need the newsletter);

  8. sending marketing communications to you relating to our business or the business of carefully selected third parties that we believe may be of interest to you by post or, where you have specifically consented to this, by email or similar technology (you can inform us at any time if you no longer need the marketing communications);

  9. to provide third parties with statistical information about our users (but these third parties will not be able to identify an individual user from the information); to deal with enquiries and complaints from or about you regarding our website;

  10. to keep our website secure and prevent fraud;

  11. to confirm your acceptance of our website's terms of use (including monitoring private messages sent via our website's private messaging service);

  12. and other uses.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the authorisation you give us.

Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using the website's privacy controls.

We will not disclose your personal information to third parties for their or any other third party's direct marketing purposes without your explicit consent.

Disclosure of personal information

We may disclose your personal information to any of our employees, directors, insurers, professional advisers, agents, suppliers or subcontractors as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our holding company and any of its subsidiaries) as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  1. insofar as we are required to do so by law;

  2. in connection with current or future legal proceedings;

  3. and to establish, exercise or defend our legal rights (including disclosing information to others for the purposes of fraud prevention and credit risk reduction);

  4. to the buyer (or prospective buyer) of any business or assets that we are in the process (or considering) of selling;

  5. and to any person who we reasonably believe may require us to disclose the personal information to a court or other competent authority if, in our reasonable opinion, such court or authority could reasonably order us to disclose the personal information.

We will not disclose your personal information to third parties except as set out in this policy.

International data transfer

  1. Information we collect may be stored, processed in and transferred between any of the countries in which we operate to enable us to use the information in accordance with this policy.

  2. Information we collect may be transferred to the following countries that do not have data protection laws equivalent to those of the European Economic Area: USA, Russia, Japan, China and India.

  3. Personal information that you post on our website or submit for posting on our website may be accessible via the internet worldwide. We cannot prevent its use or misuse by others.

  4. You expressly consent to the transfer of personal information as described in this section.

Retention of personal information

  1. This section describes our data retention policies and procedures, which are designed to ensure that we comply with our legal obligations regarding the retention and deletion of personal information.

  2.  Personal information that we process for any purpose or purposes will not be retained longer than is necessary for that purpose or purposes.

  3.  Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal information: to the extent we are required to do so by law; if we believe the documents may be relevant to ongoing or future legal proceedings; and for the establishment, exercise or defence of our legal rights (including disclosing information to others for the purposes of fraud prevention and credit risk reduction).

Security of your personal information

  1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

  2. We will store any personal information you provide on password and firewall protected servers.

  3. You recognise that information transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.


We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to make sure you understand any changes to this policy. We may notify you of changes to this policy by email or through our website's private messaging system.

Your rights

You may ask us to provide you with any personal information we hold about you; provision of such information will be subject to the following:

  1. provision of appropriate proof of your identity. We usually accept a photo of your passport that has been certified by a notary public, plus a copy of a utility bill showing your current address.

  2. providing personal information that can identify you in our records, such as first and last name and email address.

We may withhold the personal information you request as permitted by law.

You can ask us at any time not to process your personal information for marketing purposes.

In practice, you will usually either explicitly accept our use of your personal information for marketing purposes, or we will give you the opportunity to opt out of the use of your personal information for marketing purposes.

Third party websites

Our website contains hyperlinks to and details of third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Updating information

Please let us know if the personal information we hold about you needs to be corrected or updated.


Our website use cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be either "persistent cookies" or "session cookies": a persistent cookie is stored by a browser and remains valid until the specified expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the browser is closed. Cookies do not usually contain information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.